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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will open. It contains elaborate information about all the operations that you can perform on the given page. Each pop-up menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide selection of tutorial video clips explaining how to use our Control Panel. They're shot for those of you who would like to see how things are getting done rather than just reading articles. In this way, anyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you are looking for, take a gaze at our extensive Frequently Asked Questions database, which includes questions asked by actual people and provides real solutions. We regulary "revamp" our FAQ section with new articles in order to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, we have a great team of customer service technicians available 24-7 and eager to assist you with any query. Each support ticket you submit will be responded to within sixty minutes (the average ticket response time is about 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275526

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com